Last Updated: May 1, 2026

This Shipping Policy explains how orders are processed, packaged, and delivered when you purchase from medialane.ca.

By placing an order, you agree to the terms outlined below.

• Orders are typically processed within 1–3 business days.
• During high‑volume periods (new releases, holidays, special drops), processing may take slightly longer.
• You will receive an email confirmation once your order has shipped.

We take great care to ensure your records arrive safely.

• Vinyl records are shipped in protective mailers designed for LPs.
• Additional padding, corner protection, and stabilizers are used for multi‑LP orders.
• Box sets and collector’s editions receive reinforced packaging.

Shipping rates are calculated at checkout based on:

• Destination
• Weight and size of the order
• Selected shipping method

Estimated delivery times (after processing):

• Canada: 2–10 business days
• USA: 5–12 business days
• International: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or weather conditions.

We ship using trusted carriers, including:

• Canada Post
• UPS
• USPS (for cross‑border handoff)
• Other regional carriers when applicable

Tracking information will be provided when available.

International customers are responsible for:

• Customs fees
• Import duties
• Taxes
• Any additional charges imposed by their country

MEDIA LANE is not responsible for delays caused by customs.

If your order arrives damaged:

• Contact us at info@medialane.ca within 7 days of delivery
• Include photos of the packaging and the item

If your package is lost or significantly delayed:

• We will assist in filing a claim with the carrier
• Replacement or refund decisions are made on a case‑by‑case basis

Please ensure your shipping address is accurate at checkout.

• MEDIA LANE is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
• If a package is returned to us, reshipping fees may apply.

If your order contains a pre‑order item:

• The entire order may ship together once all items are available
• Release dates are subject to change by distributors or labels

If you prefer split shipments, contact us before ordering.

For questions about shipping, tracking, or delivery, contact:

Email: info@medialane.ca